Q: Where is my order? (No tracking updates)
A: When there are no updates to the tracking This does not mean that there is no movement on your package. It simply means that your order is being shipped and is on it's way to the destination country. But since it is being shipped via cargo boat, there are no additional opportunities for updates throughout the order's journey. The tracking information will update again once the package lands at a port in the country it is being shipped to.
Q: How do I check the status of my order?
A: Upon placing your order, please allow 5-15 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 15 business days, please contact us immediately and we will do all we can to investigate.
**IMPORTANT NOTICE: Due to the current COVID-19 pandemic, our current shipping and delivery time is between 25-35 days and orders are processed within 3-5 days. Please be aware that estimated delivery time is not guaranteed due to other factors like courier issues or some other unforeseen circumstances. If you have questions or concerns, please reach out directly to firstname.lastname@example.org
Q: How long does shipping takes?
A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 25 business days. For International orders, please allow up to 30 days.
Q: Do you ship Internationally?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.
Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does OhSomeGadget provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!
Q: Do you offer a refund if I don't like the product?
A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at email@example.com and we will get back to you as soon as possible.